Widerrufsrecht
Refund Policy
Thank you for shopping at our store. We want to ensure you have a positive experience; however, due to the nature of our fashion and accessory products, we maintain a strict return policy to ensure hygiene and product integrity.
1. Returns & Refunds (Unopened Items)
You have 7 calendar days from the date of delivery to request a return for a refund. To be eligible for a return:
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The item must be unopened, unused, and in its original packaging.
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All tags, seals, and protective films must remain intact.
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You must provide the receipt or proof of purchase.
Please note: Customers are responsible for the return shipping costs unless the item is confirmed to be defective.
2. Non-Refundable Situations
To maintain high standards of quality and hygiene, we do not accept returns or offer refunds in the following cases:
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The request is made more than 7 days after delivery.
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The product packaging has been opened, tampered with, or damaged.
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The product shows signs of wear or use.
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Change of mind: We do not offer refunds for non-quality issues if the item has been opened.
3. Damaged or Defective Items
If you receive an item that is damaged or has a manufacturing defect, please contact us immediately. We will evaluate the issue and provide a replacement or a full refund at no additional cost to you. Please include clear photos of the defect in your email.
4. Return Process
To initiate a return, please follow these steps:
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Contact our support team at support@degangtrading.com with your order number.
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Once your return is authorized, we will provide you with the return shipping address.
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After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original method of payment within a certain amount of business days.
Contact Information
For any questions regarding your order or our refund policy, please reach out to us:
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Email: support@degangtrading.com
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Phone: +1 3235316524